{"status": true, "message": "", "data": [{"answer_slug": "chat_question_cannot_login_answer", "guest_entry": 0, "question_slug": "chat_question_cannot_login", "id": 138, "action_tag": "NONE", "question": "I cannot log into my myHF account", "answer": "To log into your myHF area please click HERE and enter your myHF Account ID and your myHF Password.
If you need to reset your myHF Password, click HERE. Once you have the new password please try to log in again."}, {"answer_slug": "", "guest_entry": 1, "question_slug": "chat_general_inquiries", "id": 201, "action_tag": "CLIENT", "question": "General Inquiries", "answer": ""}, {"answer_slug": "", "guest_entry": 1, "question_slug": "chat_affiliate_inquiries", "id": 204, "action_tag": "AFFILIATE", "question": "Affiliate Inquiries", "answer": ""}, {"answer_slug": "chat_question_withdrawal_answer", "guest_entry": 0, "question_slug": "chat_question_withdrawal", "id": 141, "action_tag": "NONE", "question": "How long will my withdrawal take?", "answer": "From the time the withdrawal is processed, the withdrawal time will vary depending on your method. Please click HERE to see the Withdrawal Time of each method available to you.
Please click HERE to see our full withdrawal conditions.
* Server Time is subject to Daylight Saving Time (DST), which begins on the last Sunday of March and ends on the last Sunday of October. Server Times: Winter: GMT+2, Summer: GMT+3 (DST)"}, {"answer_slug": "chat_question_cannot_fund_answer_myhf", "guest_entry": 0, "question_slug": "chat_question_cannot_fund", "id": 144, "action_tag": "NONE", "question": "I cannot fund my account/I receive an \"Unsuccessful deposit\" error message", "answer": "If you are trying to make a deposit and receive the error message \"Unsuccessful deposit\", please contact your bank for clarification.
If you still require assistance regarding your deposit please email our Deposit Department at deposit@hfm.com"}, {"answer_slug": "chat_question_reset_password_answer", "guest_entry": 0, "question_slug": "chat_question_reset_password", "id": 147, "action_tag": "NONE", "question": "I want to reset my Traders password", "answer": "To reset your trader's password please log into your myHF area, click on View All under My Trading Accounts, select the Live Accounts or Demo Accounts tab, then click on the settings symbol next to the relevant trading account under Actions and select Reset Password from the list of options."}, {"answer_slug": "chat_question_additional_ta_answer_myhf", "guest_entry": 0, "question_slug": "chat_question_additional_ta", "id": 150, "action_tag": "NONE", "question": "I cannot create an additional trading account as I have reached the limit", "answer": "Please send an email from your registered email address with your request for an additional trading account to tradingdesk@hfm.com"}, {"answer_slug": "chat_question_change_base_ccy_answer_myhf", "guest_entry": 0, "question_slug": "chat_question_change_base_ccy", "id": 153, "action_tag": "NONE", "question": "I want to change the base currency of my myHF account/Live trading account", "answer": "If you have not yet funded your HF account/Live trading account, please send an email from your registered email address with your request to support@hfm.com specifying the base currency you wish to have on your account, and kindly confirm the account number.
Please do not make any deposit until you have received confirmation that the change has been made successfully.
If you have already funded your account, unfortunately it is not possible to change the base currency."}, {"answer_slug": "chat_question_change_password_answer", "guest_entry": 0, "question_slug": "chat_question_change_password", "id": 156, "action_tag": "NONE", "question": "I want to change my Traders password - Desktop", "answer": "In order to change your Traders password, please follow the steps below:
- Log into your MT4/MT5 platform
- Click on Tools on the top menu
- Then select Options and Server tab
- Click on Change, enter your master password (this is the Traders password)
- Select the password type you want to change
- Enter your chosen password twice in the relevant boxes
Please note that the password needs to be at least 5 characters long and a mix of upper case, lower case and digits."}, {"answer_slug": "chat_question_change_email_answer_myhf", "guest_entry": 0, "question_slug": "chat_question_change_email", "id": 159, "action_tag": "NONE", "question": "I want to change my registered email address", "answer": "Please send an email from your registered email address with your request to support@hfm.com, confirming your new email address.If you no longer have access to your registered email address, please send an email from your new email address with your request to support@hfm.com, confirming your old email address and attaching a copy of your registered ID document for verification purposes."}, {"answer_slug": "chat_question_change_tel_number_answer_myhf", "guest_entry": 0, "question_slug": "chat_question_change_tel_number", "id": 162, "action_tag": "NONE", "question": "I want to change my telephone number", "answer": "Please send an email from your registered email address with your request to support@hfm.com, confirming your new telephone number (including the country code) and your date of birth for verification purposes."}, {"answer_slug": "chat_question_change_myhf_password_answer", "guest_entry": 0, "question_slug": "chat_question_change_myhf_password", "id": 165, "action_tag": "NONE", "question": "I want to change my myHF account password", "answer": "To change your myHF area password please log into your myHF area, under Funding on the left-hand menu click on myWallet > Wallet Actions > Change Password.
You will then be able to enter the old password, the new password and click on Change Password."}, {"answer_slug": "chat_question_deposit_answer", "guest_entry": 0, "question_slug": "chat_question_deposit", "id": 168, "action_tag": "NONE", "question": "I want to deposit funds", "answer": "Please log into your myHF area, on the left-hand side menu click on deposit, select your preferred method and follow the instructions on the screen.
Once the funds have been credited, you will be able to transfer them from your myHF Wallet to your live trading account of choice by clicking on Transfer funds."}, {"answer_slug": "chat_question_transfer_funds_answer", "guest_entry": 0, "question_slug": "chat_question_transfer_funds", "id": 171, "action_tag": "NONE", "question": "I want to transfer funds to my trading account/to myWallet", "answer": "In order to transfer funds please log into your myHF area, under Funding on the left-hand side menu click on Transfer Funds. You will then be able to select the account from which you wish to transfer and the receiving account.
Enter the amount and then click on Transfer Funds."}, {"answer_slug": "chat_question_see_finances_answer", "guest_entry": 0, "question_slug": "chat_question_see_finances", "id": 174, "action_tag": "NONE", "question": "I want to see my Finances", "answer": "To see all your finances, please follow the steps below:
- Log into your myHF area HERE
- On the left hand-side menu, under Funding, click on My Wallet
- Choose the tab you wish to see (Deposits/Withdrawals)
"}, {"answer_slug": "chat_question_add_remove_funds_answer", "guest_entry": 0, "question_slug": "chat_question_add_remove_funds", "id": 177, "action_tag": "NONE", "question": "I want to add/remove funds from my Demo trading account", "answer": "You can top up or remove funds to/from your demo account anytime you wish directly from your myHF area by following the steps below:
- Log into your myHF area HERE
- Under your My Trading Accounts, click on View All
- Click on Demo Accounts tab
- Select \"Add or Remove funds\" and proceed with the adjustment you wish to make
"}, {"answer_slug": "chat_question_open_account_answer", "guest_entry": 0, "question_slug": "chat_question_open_account", "id": 180, "action_tag": "NONE", "question": "I want to open a live trading account or demo account", "answer": "To create a trading account please log into your myHF area HERE, under the Trading section, click on to My Accounts on the left-hand side menu, and click on Open Live Account, or Open Demo account.
Once you open the trading account then you will receive the login details."}, {"answer_slug": "chat_question_want_archive_answer", "guest_entry": 0, "question_slug": "chat_question_want_archive", "id": 183, "action_tag": "NONE", "question": "I want to archive my live trading account", "answer": "Please send an email from your registered email address with your request to support@hfm.com.
Kindly ensure you specify the trading account number you wish to archive."}, {"answer_slug": "chat_question_change_address_answer_myhf", "guest_entry": 0, "question_slug": "chat_question_change_address", "id": 186, "action_tag": "NONE", "question": "I want to change my residential address", "answer": "If you wish to change your registered residential address please send an email from your registered email address to backoffice@hfm.com confirming your new full residential address and attaching a valid Proof of address (POA) document confirming the same.
Suitable Proof of Address documents include a recent bank statement or utility bill (energy bill, water bill, telephone bill, gas bill) or any other governmental document that is in your name and is no more than 6 months old.
Please note that all four corners should be visible."}, {"answer_slug": "chat_question_change_name_answer_myhf", "guest_entry": 0, "question_slug": "chat_question_change_name", "id": 189, "action_tag": "NONE", "question": "I want to change my legal name", "answer": "If your name/surname has changed, please send an email from your registered email address to backoffice@hfm.com confirming your new full name and surname, and attaching a valid Proof of Legal Existence (PLE) document confirming the same, as well as a legal document confirming the change (e.g. If your surname changed due to marriage, please provide the marriage certificate)."}, {"answer_slug": "chat_question_close_account_answer_myhf", "guest_entry": 0, "question_slug": "chat_question_close_account", "id": 192, "action_tag": "NONE", "question": "I want to close my HF Account", "answer": "If you wish to close your HF account, please ensure you have first withdrawn all remaining funds.
Once there are no funds left in your HF account, you can send an email to support@hfm.com from your registered email address, confirming you wish to close your HF account, and including the reason behind your decision for feedback purposes."}, {"answer_slug": "", "guest_entry": 0, "question_slug": "chat_question_client_support", "id": 195, "action_tag": "CLIENT", "question": "I need help with my myHF account", "answer": ""}, {"answer_slug": "", "guest_entry": 0, "question_slug": "chat_question_affiliate_support", "id": 198, "action_tag": "AFFILIATE", "question": "I need help with my Affiliate account", "answer": ""}]}